Effective November 6, 2026
Polka Deli ("we", "us") runs this website, polkadelimd.com, for our stores in Silver Spring, MD and Vienna, VA. We keep things simple: we only collect what we need to answer you, fill your orders, and send you deli news you asked for. We never sell your information.
What we collect
- Mailing list. Your name and email address when you join our mailing list.
- Contact form. Your name, email address and message when you write to us.
- Online orders. Your name, phone number, email address, pick-up time and what you ordered. Payments are handled by Clover; we never see or store your full card number.
- Basic technical data. Like every website, our hosting provider automatically receives standard information such as your IP address and browser type so the site can load and stay secure.
How we use it
- To send you our newsletter: exclusive news and offers, such as specials, coupons and holiday hours. We send only a handful of emails a year.
- To reply to your questions and help with your orders.
- To prepare your pick-up orders and send receipts and order updates.
- To keep the website running, secure and free of spam.
Who helps us
We use a few trusted services to run the site. They handle your information only to provide their service to us:
- Netlify hosts this website and receives contact messages, mailing list sign-ups and order details.
- Our email newsletter service stores the mailing list and sends our emails.
- Clover processes payments for online pick-up orders on its secure page and sends the orders to our store; we never see your full card number.
- Google provides the fonts on this site and the maps our address links open, and Uber Eats handles orders placed through its app. When you use those, their own privacy policies apply.
- Facebook and Instagram links take you to those sites, which have their own privacy policies.
We don't sell, rent or trade your personal information, and we don't share it with anyone for their own marketing.
Unsubscribing and your choices
- Every newsletter has an unsubscribe link at the bottom. One click and you're off the list.
- You can ask us to see, correct or delete the information we have about you at any time through the contact form.
How long we keep it
We keep your email on our mailing list until you unsubscribe. We keep contact messages only as long as we need them to help you, and order records as long as required for taxes and accounting.
Keeping it safe
This site uses a secure (https) connection, and the services we use protect your data with industry-standard security. No website can be perfectly secure, but we only collect what we need, which keeps the risk small.
Changes to this policy
If we change how we handle your information, we'll update this policy and the date at the top.
Contact us
Questions about your privacy? Send us a message using the contact form, or call us at 301-384-3354 (Silver Spring) or 703-261-6385 (Vienna).
